ELEVYN

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Help Centre

Frequently Asked
Questions

Find answers to common questions about orders, sizing, shipping, and more.

Orders

Browse our shop, select your size and quantity, then click "Add to Cart". When you're ready, open your cart and proceed to checkout. You can pay securely with card or other available payment methods.

Orders can be modified or cancelled within 1 hour of placement. After that, the order enters processing and cannot be changed. Please contact us immediately via the Contact page if you need to make a change.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your delivery in real time through our carrier's website.

We accept all major credit/debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and PayPal. All transactions are secured with SSL encryption.

Shipping

Standard shipping takes 5–8 business days. Express shipping (2–3 business days) is available at checkout. International orders typically arrive in 10–16 business days.

Yes — free delivery is available on orders within The Gambia. Delivery fees for other regions are calculated at checkout.

We ship to over 40 countries. International customers are responsible for any applicable customs duties or import taxes levied by their country.

Returns & Exchanges

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original packaging with all tags attached. Sale items are final sale and cannot be returned.

Visit our Contact page and submit your order number and the items you'd like to return. Our team will send you a prepaid return label within 1–2 business days.

Once we receive and inspect your return, refunds are processed within 3–5 business days. It may take an additional 3–7 days for funds to appear in your account depending on your bank.

Sizing

Each product page includes a detailed size guide. We recommend measuring your chest, waist, and hips, then comparing to our size chart. If you're between sizes, we generally recommend sizing up for a relaxed fit.

Most of our pieces run true to standard US sizing. Some oversized or relaxed-fit styles are noted on the product page. When in doubt, check the specific size note on each product.

Yes — size exchanges are free within 30 days of delivery. Contact us with your order number and the size you'd like, and we'll get it sorted right away.

Account

No — you can check out as a guest. However, creating an account lets you track orders, save addresses, earn rewards, and access exclusive member-only drops.

On the login page, click "Forgot Password" and enter your email. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.

You can request account deletion through our Contact page. We'll process your request within 5 business days and confirm via email once complete.

Product Care

Always check the care label inside your garment first. Most pieces can be machine washed cold on a gentle cycle. We recommend washing inside-out and air drying to extend the life of your clothes.

We recommend air drying all garments to prevent shrinkage and preserve fabric quality. If you must use a dryer, use a low heat setting and remove items promptly.

We use premium natural and blended fabrics including 100% organic cotton, linen blends, and recycled polyester. Full material composition is listed on every product page.

Still Have Questions?

Our team is here to help — reach out and we'll get back to you within 24 hours.

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